Sam had a very slow start on his apprenticeship and fell behind by 7 to 8 booklets, he also suffered a huge loss to his family which contributed to him falling further behind. Sam and myself worked closely together, both in and out of working hours. At one point Sam, of his own violation, even visited me at home in South Wales to play catch up.
During my travels between South Wales (my home address), Newcastle, (our main office) and South Brent (Sam’s place of work), Sam would call me to update me on road closures and route diversions which assisted massively in getting to his depot on time every time.
Sam has now completed all his booklets and achieved a good pass on his Level 1 Functional Skills in English and maths. We have facilitated learning via face-to-face visits and carried out further learning over zoom and out of hours telephone calls.
As a person experienced in management and leadership, I can confidently say, that it is my belief, that Sam has a very bright future in Traffic Management and it would not surprise me if he gained a management role in the near future.